At Zortes, we stand behind the quality of our digital products. We want every customer to be completely satisfied with their purchase.
1. 30-Day Money-Back Guarantee
All digital products purchased through our Resources page come with a 30-day money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 30 days of the original purchase date.
2. How to Request a Refund
To request a refund, please email us at support@zortes.com with:
- Your order number or confirmation email
- The name of the product you wish to return
- The reason for your refund request (optional)
3. Processing Time
Refund requests are typically processed within 5–7 business days. Once approved, the refund will be credited to your original payment method. It may take an additional 5–10 business days for the refund to appear in your account.
4. Exceptions
Refunds are not available for:
- Products purchased more than 30 days ago
- Products that have been substantially downloaded and used
- Promotional or free products
5. Contact Us
Zortes Media Inc.
750 Pearl Street, Suite 400
Boulder, CO 80302
Email: support@zortes.com
Phone: +1 (720) 555-0183